WFM AND HRM
SOLUTIONS FOR THE
RETAIL SECTOR

MAKE A DIFFERENCE FOR YOUR CUSTOMERS: OFFER THE BEST SERVICE WITH WELL-INFORMED AND ENGAGED EMPLOYEES.

WORKFORCE MANAGEMENT AND HUMAN RESOURCE MANAGEMENT

Workforce management (WFM) in retail: more important than ever before. Consumer desires change constantly. They have stringent demands for service and the competition is intenselethal. With WFM software, you can make the difference. It enables you to optimise staff scheduling: just the right employees in just the right numbers in your shops. And because your people will be well-informed, they will be able to serve customers better. The result? Satisfied customers and satisfied employees increase your sales while decreasing your salary costs.

At WorkforceIT, we offer customised workforce management solutions for the retail sector. We support you with advice before, during, and after implementation. Our WFM solutions are multilingual and can be implemented internationally.

WFM AND HRM SOLUTIONS
IN THE RETAIL SECTOR

With the strategic forecasting and employee planning of SP-Expert workforce management software, your shops will always be optimally staffed. Especially if you need more people at one time than another. You work more efficiently (the right employee at the right place and the right time) and offer your clients the best service simultaneously. You can involve your shop employees in scheduling via the SP-Expert app and give them access to their schedules and all the relevant information whenever they want. Involving your people in scheduling will increase their satisfaction and engagement and this will improve customer satisfaction as well.
Speakap enables rapid communication between your head office and your shops, shop managers, and shop employees. This application is an internal communication platform that works just like well-known social media such as Facebook and WhatsApp, but in your own, secure environment. Speakap ensures that your employees only get relevant information. Well-informed employees have better customer contact, provide better service, and are more engaged. Want to integrate Speakap into other systems or have it in your own brand? No problem. Speakap is also ideal for warehouses and distribution centres.
Onboard your new employees rapidly and efficiently with Appical, the interactive onboarding app. They get to know your organisation, their new job, and their new colleagues at their own pace and partly on their own time, for example, via a virtual tour or video training. With Appical, you can preboard and onboard large numbers of employees at the same time, even if they work in different outlets branches and countries. Effective onboarding plays a decisive role in customer contacts, their shopping experience, and the success of your retail formula. And, of course, in your employer branding.

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