WORKFORCE MANAGEMENT

BRING OUT THE FULL POTENTIAL OF YOUR STAFF

WHAT IS WORKFORCE MANAGEMENT

Workforce management, WFM for short, is a set of processes which an organisation deploys to utilise the full potential and productivity of staff members, from effective forecasting and automated staff planning to self-scheduling by staff. Using the correct Workforce Management software, organisational goals such as maximum business results and greater customer and staff satisfaction can be attained with ease.

In many organisations, especially large and labour-intensive ones, staff is the most important asset, so the improvement of WFM processes has a direct and significant positive impact on business results and the job satisfaction of staff.

THE WFM SOLUTION OF WORKFORCE IT

WHY WORKFORCE MANAGEMENT

The environment of businesses and organisations is always changing, so they are forced to invest in efficiency, productivity and flexibility. Trends and developments in society result in organisations choosing a strategy that helps them prepare for the future. Proper strategic staff planning is a part of the organisation’s strategy and helps deal with factors which influence the tactical staff planning, in order to achieve optimal operational staff deployment. Scheduling software ensures the most efficient deployment of staff.

For instance, retailers use workforce management tools to challenge the competition and offer their customers a good service, so that they leave the shop happy with their purchase. The difference is having exactly enough staff members with the right competencies in the right place and at the right time. Employees in retail enjoy working with innovative tools to access their schedule and perhaps request a shift swap or make an application for leave. This offers flexibility for both the business and the staff members and helps to combat overstaffing and understaffing.

In the care sector, it is the complexity of the many different services, the various contracts and irregular working hours as well as understaffing that you would like to solve with automated scheduling. Proper capacity planning means better care. Self-scheduling using a staff planning app can support both the care institution and the staff in achieving the optimal planning.

Of course, each sector will have its own specific wishes and requirements in the area of workforce management and staff planning software. As an organisation, you will want to offer the best possible service levels within your budgetary constraints. Staff members would like their working hours to fit in with their private life. At the same time customers, visitors, tourists, patients or clients expect to be served appropriately.

DIRECTIVE WORKFORCE MANAGEMENT

Large organisations find big data useful, for instance data about turnover streams, customer and visitor streams, package streams, care needs, etc. Using WFM software, they can deploy staff in response to this data and involve and inform colleagues in the scheduling, using the Employee Self Service. Furthermore, by viewing reports they can check at a later time whether the scheduling was adhered to. We call this directive workforce management.

STAFF
SCHEDULING

Strategic, tactical, and operational staff scheduling: SP-Expert offers support at every level. From capacity planning to scheduling. Involve your employees and give them a say in their schedule.

WFM SPECIALIST WORKFORCE IT

WorkforceIT helps organisations in many sectors, including retail, healthcare, transport, logistics and the public sector. We are proud to call ourselves experts in workforce management, and we understand what is important in your sector. Matching the right solution to your needs, that is what matters to us. For many years, our proven WFM software has been supporting many customers in the areas of forecasting and budgeting, strategic staff planning, automatic scheduling, and employee self-service (i.e. self-scheduling). Using our approach and innovative workforce management solutions, your organisation will achieve the right balance between customer satisfaction, staff engagement, and cost efficiency. Interested in Workforce Management software?

You can take a look at SP-Expert staff planning software by WorkforceIT.

RETAIL

FACILITY SERVICES

HOSPITALITY & RECREATION

TRANSPORT & LOGISTICS

HEALTHCARE

PUBLIC
SECTOR

THESE CUSTOMERS
USE OUR WFM SOLUTION

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